Best Calling Card

Look I left Sprint and the Pre for iPhone territory because of Palm’s build issues and the complete lack of customer care in replacing a defective device.  I’ll look at a WebOS device again in a couple years but the launch was botched.  Nobody can argue that the defective units are isolated incidents either, Palm’s entire manufacturing runs are filled with a systemic issue that analysts are suggesting is somewhere in the realm of %50 of ALL Pre’s being defective.

 

This is evidenced by many stores I called and in candid conversations with employees each store is having many customers exchanging Pre’s 3-5 times.  This is the primary reason for the supply chain exhaustion, exchanges, not sales.

 

So I point out to the retentions rep this issue, and that I thoroughly enjoyed Sprint’s service and how the Pre was *suppose* to work, but that I’m leaving for an iPhone.  This is where it breaks down.  The retentions rep tried to convince me that I should look at the Instinct and that the iPhone "just sounds catchy" etc etc. 

 

Sprint executives, on the one-in-a-million chance that anyone of decision-making capability reads this, I’m directing this to you.  This reminds me of when I left dialup for a DSL connection, and the retentions person at the dialup ISP tried to convince me that I wouldn’t really enjoy DSL all that much because it wouldn’t be as fast…