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Here’s a chance to give Sprint your two cents!

May 27th, 2009 No comments

Buzz is partnering with Sprint Customer Care to improve our telephone customer service and we need your help. We want to make sure you’re getting what you need quickly and easily when you call Sprint, so we’re running a study to find ways to improve our automated phone system. By participating, you can share your reactions and opinions of our automated phone system, tell us what you do and don’t like, and give us suggestions for how we can make the system better.

How you can help. Taking part is simple–make one call into the Sprint automated phone system and complete an online survey. The study takes less than 15 minutes and you can complete it at a time that works for you.

Signing up. Go to https://www.vocalabs.com/panelist [Updated to secure site URL] to register to participate in the study. You’ll get an email from our survey provider, Vocalabs, with instructions on when the study will be run (we’re targeting mid-June) as well as instructions for making the call and completing the survey.

What happens next? We’ll use the opinions you share to identify ways we can change our automated phone system to make it work better for you. Over the next several months, we’ll be rolling out any changes to the system based on what you tell us.

Don’t miss your chance to tell Sprint what you really think and help create the telephone customer service experience you want!

Message Edited by SarahKS on 06-01-2009 11:30 AM

Sprint to offer Palm Pre nationwide on June 6

May 19th, 2009 No comments

Overland Park, Kan., May 19, 2009 – Sprint (NYSE: S) today announced pricing and nationwide availability for the highly anticipated Palm® Pre™ phone, offered exclusively from Sprint. Palm Pre will be available nationwide on June 6 in Sprint stores, Best Buy, Radio Shack, select Wal-Mart stores and online at sprint.com for $199.99 with a two-year service agreement and $100 mail-in rebate. Running the new Palm webOS™ mobile platform, Pre brings together your important information from where it resides – on your phone, at your work or on the web – into one logical view.(1)

For those who juggle life circa 2009 – bouncing from conference call to car pool schedule, from doctors’ numbers to doctoral thesis data, from social calendars to social networking – Pre marks a new wireless crossover standard. Before Pre, you had to compromise when selecting a wireless phone. To get the business features you needed, you had to sacrifice the personal entertainment features you wanted. Pre consolidates your important information – professional, social and personal – into one revolutionary device using an operating system that redefines the experience of living and working wirelessly.

“The argument that you need one phone for work and another phone for play, or that you have to make compromises between business and lifestyle productivity is over,” said Dan Hesse, president and CEO of Sprint. “With Pre, compromises of the past are history.”

Palm Pre will run on America’s most dependable 3G network and come with Sprint’s industry-leading value-oriented Everything Data plans that offer savings of up to $1,430 over two years versus comparable AT&T and Verizon plans for smartphones and PDAs.(2)

“The Palm Pre takes full advantage of Sprint’s Everything Data plans,” said Avi Greengart, Research Director for Consumer Devices at Current Analysis. “The Pre has been expressly designed for multitasking among multiple web pages and applications. It also builds on Palm’s heritage in PDAs by managing your digital information – whether that’s on a corporate server or on the web.”

“The Pre’s dynamic ‘deck of cards’ approach to handling and navigating multiple applications is a great advance, but the core breakthrough is the integration of contact and content details across multiple applications,” said Andy Castonguay, Director of Mobile & Access Devices Research, Yankee Group. “With social networking and messaging being so important to US consumers, the Pre’s ability to automatically pull friends’ contact details, messaging addresses and personal websites from different applications on the phone will greatly simplify people’s ability to communicate with their friends and colleagues in any way they want.”

Pre: A New Kind of Phone
The new webOS platform introduces Palm Synergy™, a key feature that brings together your personal and professional calendar, contacts and email into one centralized view, making transitions between work and personal life smooth and easy to manage.

With Palm Synergy, users get:

• Linked contacts – With Synergy, you have a single view that links your contacts from a variety of sources, so accessing them is easier than ever. For example, if you have the same contact listed in your Outlook(3), Google and Facebook accounts, Synergy recognizes that they’re the same person and links the information, presenting it to you as one listing.
• Layered calendars – Your calendars can be seen on their own or layered together in a single view, combining work, family, friends, sports teams, or other interests. You can toggle to look at one calendar at a time, or see them all at a glance.
• Combined messaging – Synergy lets you see all your conversations with the same person in a chat-style view, even if it started in IM and you want to reply with text messaging. You can also see who’s active in a buddy list right from contacts or email, and start a new conversation with just one touch.

Palm webOS lets you keep multiple activities open and move easily between them like flipping through a deck of cards. You can move back and forth between text messaging and email, or search the web while you listen to music. You can rearrange items simply by dragging them, and when you are done with something, just throw it away by flicking it off the top of the screen.

Finding what you need is also easy with universal search – as you type what you’re looking for, webOS narrows your search and offers results from both your device and the web.(4) webOS crushes the barriers to true mobile computing.

“Pre is truly a new phone for a new web-centric age,” said Ed Colligan, Palm president and chief executive officer. “We’re a mobile society, and we want our people, calendars and information to move with us. With Pre’s exquisite design and the unique webOS software, running on Sprint’s fast broadband network, we’re changing the perception of what a wireless phone can be.”

Pre comes with a charger in the box, but for anyone tired of plugging a cord into their wireless phone, Palm introduces the Touchstone™ charging dock, the first inductive charging solution for phones, available exclusively for Pre. Simply set Pre down on top of the dock without worrying about connection, orientation or fit. Pre is active while charging, so you can access the touch screen, watch movies or video, or use the speakerphone. Set Pre on the charging dock when you’re on a call, and the speakerphone automatically turns on; when you take a ringing Pre off the dock, Pre automatically answers the call. Other mobile operating systems allow multitasking, but Palm has developed an intuitive method of switching between "cards,” which resemble clicking different tabs on a Web browser. New applications can be launched easily using the "Launcher" software button at the bottom of the home screen, and users navigate between different applications.

With nearly every wireless device today you have to exit one application completely before you can use another. That’s not what people are accustomed to. Think of your PC and all the applications you can have open at one time.

Pre: The latest NOW Network milestone for Sprint

Pre also lets you access feature-rich Sprint content on the Sprint Now Network, including exclusive applications such as:

o Sprint Navigation(5)
o Sprint TV
o NASCAR Sprint Cup Mobile Live

“Sprint’s Now Network brings you America’s most dependable 3G network, the largest push-to-talk community, and in selected markets, Sprint is the only national carrier bringing 4G to life in 2009,”(6) Hesse said. “The Now Network is more than just a physical network – it’s also data plans that are all-inclusive, eliminating fear of data overages and a perfect fit for Palm Pre users.”

Sprint’s networks are now performing at best-ever levels, and Sprint’s high-value Everything data plans consistently beat AT&T and Verizon’s comparable plans in savings by hundreds, even thousands, of dollars over two years. With the revolutionary launch of Ready Now, which Sprint pioneered, customers leave the store educated, comfortable and confident about the phones they’re about to take home. As a result of these measures and more, Sprint customer satisfaction indices – from first call resolution to billing satisfaction, from customer care response time to service and repair – have all significantly improved over the past year.

Pricing and Availability
The Palm Pre phone will be available from Sprint on June 6 for $199.99 after a $100 mail-in rebate with new two year agreement on an Everything Plan with data or Business Essentials with Messaging and Data plan. An array of compelling accessories also will be available for Pre, including the Palm Touchstone charging dock. The Touchstone ™ Charging Kit, which includes the Touchstone charging doc and Touchstone back cover for Pre, will be available June 6 for $69.99. The Touchstone charging dock and Touchstone back cover also are available separately from for $49.99 and $19.99, respectively.

More information is available at www.sprint.com/palmpre 

ABOUT SPRINT NEXTEL
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two wireless networks serving more than 49 million customers at the end of the first quarter of 2009; industry-leading mobile data services; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. For more information, visit www.sprint.com

(1)Use of this device requires providing a valid email address, mobile phone number, and related information for account setup and activation. Unlimited usage data plan strongly recommended; additional data charges may apply. Within wireless coverage area only. Number of applications and actual performance will vary depending on applications used and actions performed.
(2)Comparisons based on unlimited minutes options for Verizon PDA/Smartphone Nationwide Email & Messaging plus VZ Navigator and AT&T Nation plus PDA Personal Bundle and AT&T Navigator. Based on publicly available information as of publication date. Excludes taxes, Sprint surcharges, fees and premium content.
(3)Within wireless coverage area only. Requires data services at additional cost. Microsoft Direct Push Technology requires Microsoft Exchange Server 2003 with SP2 or Exchange Server 2007. Additional fees may apply.
(4)Searches web and user’s applications, contacts, and dialing information. Web search within wireless coverage area only, requires data services at additional cost.
(5)GPS requires data services at additional cost. Coverage not available in all areas at all times.
(6)“Dependable” based on independent, third-party drive tests for 3G data connection success, session reliability and signal strength for the top 50 most populous markets from Jan. ‘08 to Feb. ‘09. Not all services available on 3G and coverage may default to separate network when 3G unavailable.

Palm, webOS, Pre, Synergy and Touchstone are among the trademarks or registered trademarks owned by or licensed to Palm, Inc.

Message Edited by SarahKS on 05-19-2009 06:07 AM
Message Edited by wengla02 on 05-19-2009 07:27 AM

Sprint Fan Vote returns for 25th NASCAR Sprint All-Star Race

April 15th, 2009 No comments

Today marks the first day of voting for the Sprint Fan Vote, where NASCAR Sprint Cup Series fans will select a driver to compete in the historic 25th running of the NASCAR Sprint All-Star Race May 16 at Lowe’s Motor Speedway in Charlotte, N.C.

Last year’s NASCAR Sprint All-Star Race winner, Kasey Kahne, made history by becoming the first driver to win the main event after qualifying via the Sprint Fan Vote.

Unlimited voting is available to all fans from April 14 to May 16. Fans can vote by visiting www.sprint.com/speed or a participating Sprint Retail store. Fans also can vote trackside at the Sprint Experience during NASCAR Sprint Cup Series race weekends.

Sprint customers have the added benefit of receiving double credit for each wireless vote submitted from their Sprint device. Text "NASCAR" to 7777 to download NASCAR Sprint Cup Mobile to cast a vote. (Standard text messaging and data rates apply.)

Please review the press release for full event details.

 

By Mark Kochanowski
04/15/2009

Sprint 4G rolling out nationwide

March 25th, 2009 No comments

Sprint 4G is currently available in Baltimore and is expected to be available in Portland this spring. Additional markets (beyond Baltimore and Portland) to launch in 2009 include Atlanta, Las Vegas, Chicago, Charlotte, Dallas/Ft. Worth, Honolulu, Philadelphia and Seattle. In 2010 we expect Sprint 4G launch cities to include New York, Boston, Washington D.C., Houston and the San Francisco Bay Area.

Related links
News release: http://newsreleases.sprint.com/phoenix.zhtml?c=127149&p=irol-newsArticle_newsroom&ID=1269807
Sprint 4G: www.sprint.com/4G

Seven 2009 Business Telecom Predictions from Russ McGuire

February 26th, 2009 No comments

Check out a compelling post from Russ McGuire, VP of Corporate Strategy at Sprint, called "Seven 2009 Business Telecom
Predictions" featured on the  The Seamless Enterprise (www.seamlessenterprise.com).

 

While you’re there join in the conversation about hot topics related to convergence. The Seamless Enterprise provides timely, relevant information regarding challenges in identifying, deploying and implementing converged solutions for businesses.

 

Message Edited by SarahKS on 02-27-2009 12:38 PM